Return & Refund Policy

🌿 1. Absolute Live Flora Policy: No Physical Returns

Due to strict agricultural bio-security mandates and the fragile, perishable nature of living specimens, SEEDLOR cannot accept physical returns of live plants, flowers, or fruit trees. Shipping a plant backward violates multi-state phytosanitary quarantine codes and results in fatal transit stress to the flora. Do not attempt to ship items back to our corporate facility.

2. 48-Hour Severe Transit Damage Claims

We secure every order with proprietary eco-packaging, but in rare instances, courier transit stress may compromise a specimen. If your product arrives completely deceased or suffers catastrophic structural damage, you are fully covered under our Live Arrival Guarantee.

Mandatory Filing Protocol:

You must submit a digital claim to help@seedlor.com within 48 hours of carrier-marked delivery. Your submission must explicitly contain:

• Your unique Order Confirmation Identification.
• Clear, unedited, high-resolution photographs showing the entire plant, close-ups of the affected root node/trunk, and the exterior logistics label on the box.

*Claims initiated outside the rigid 48-hour post-delivery window will be systematically declined as we cannot monitor subsequent post-delivery environmental exposure.

3. Approved Claims Resolution

Once our horticultural team validates a biological damage claim, SEEDLOR will deploy one of the following remediation paths (at our absolute discretion):

• Complimentary Replacement: A new specimen of identical variety will be prepped and shipped during the next optimal weather-optimized transit cycle.
• Store Credit: A digital voucher code totaling the full purchase price will be issued to your account for future seasonal cultivation acquisitions.
• Original Gateway Reversion: A financial refund returned to your original payment platform. Reversals generally require 5–10 business days to register on banking ledger statements.

❌ 4. Exclusions & Non-Refundable Scenarios

SEEDLOR will not issue replacements, store credits, or currency refunds under the following conditions:

• Minor Cosmetic Imperfections: Minor cosmetic leaf yellowing, broken minor twigs, or temporary transit leaf shedding ("leaf drop") are normal adaptive reactions for live plants during transport. These do not impact the root system and are non-refundable.
• Neglect Post-Delivery: Plant mortality caused by letting boxes sit unopened in extreme weather, over-watering, introducing direct harsh sunlight instantly, or shifting to hostile soil pH profiles.
• Courier Delays via Inaccurate Addresses: Shipment destruction resulting from inaccurate zip codes or physical delivery routes inputted at checkout.

5. Pre-Transit Order Cancellation

Because plants are dynamic inventories pulled directly from live greenhouse bays, orders can only be cancelled or modified within 24 hours of purchase. Once a plant enters phytosanitary staging or packaging arrays, the transaction is structurally locked and cannot be retracted.