Shipping & Botanical Logistics Policy
At SEEDLOR, we utilize specialized horticultural transit networks to ensure your premium flora and fruit-bearing specimens arrive in pristine, vigorous condition.
1. Order Processing & Botanical Preparation
To guarantee plant health during transit, our fulfillment cycle includes specialized horticultural prep:
- Standard Processing: Orders are processed within 2–4 business days.
- Weather-Optimized Dispatch: To prevent extreme temperature damage (frost or severe heat waves), we reserve the right to briefly hold shipments. We primary dispatch on Mondays and Tuesdays to avoid weekend terminal delays.
2. Shipping Methods & Delivery Windows
We partner with premium carriers (FedEx, UPS, and USPS Priority) to minimize transit duration.
| Service Level | Estimated Transit Time | Rates |
|---|---|---|
| Standard Botanical Shipping | 3–5 Business Days | Calculated at checkout based on volume |
| Express Priority (Recommended) | 1–2 Business Days | Carrier real-time rates |
*Tracking information will be automatically transmitted to your registered email address (help@seedlor.com) immediately upon carrier scan.
⚠️ 3. State Agricultural Regulations & Shipping Restrictions
In compliance with the United States Department of Agriculture (USDA) and individual State Departments of Agriculture, live plants and fruit-bearing trees are subject to strict quarantine regulations.
- Citrus Species (Oranges, Limes, Lemons, etc.): Due to federal quarantine laws regarding Citrus Greening (HLB) and Citrus Canker, citrus trees CANNOT be shipped to: California (CA), Florida (FL), Texas (TX), Arizona (AZ), Louisiana (LA), and Hawaii (HI).
- General Botanical Restrictions: Certain fruit trees or ornamental flora cannot be delivered to HI, AK, or US Territories due to geographical quarantine protocols.
- Order Cancellation: If an order is placed with a shipping address that violates state agricultural laws, SEEDLOR will cancel the order and issue a full refund automatically.
4. 100% Live Arrival & Transit Damage Guarantee
We guarantee that all plants will arrive alive and healthy. However, because plants are living organisms, minor cosmetic anomalies (such as temporary leaf drop, slightly yellowing leaves, or broken minor twigs) can occasionally occur due to the stress of transit. These do not affect the root integrity or long-term health of the plant.
Immediate Action Protocol: In the rare event that your plant arrives severely damaged or deceased, you must contact our claims team at help@seedlor.com within 48 hours of delivery. Please include clear, high-resolution photographs of the plant, the roots, and the exterior packaging.
5. Delivery Address Accuracy & P.O. Boxes
Due to the perishable nature of live flora, we cannot ship to P.O. Boxes. Buyers bear sole responsibility for providing a verified physical shipping address. SEEDLOR is not liable for plant death caused by extended transit delays due to incorrect addresses, or if a package is left unattended in extreme heat/cold post-delivery.